Bridging You and Me by Mobile App in Hospital Authority

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Abstract Description

Hong Kong has one of the highest penetration of mobile phones and tablets in the world, providing a great platform for HA not only to provide better service to our patients, but also to engage and connect our entire workforce anytime, anywhere.

The HR App, a tailored made mobile App for HA staff, provides an one-stop mobile platform with a wide variety of functions for all staff to manage their own important information such as leave application and approval, payslip and tax return, training records and staff benefits. The mSHR module allows staff clinic booking and access to one’s own clinical data. In addition, HA Chat provides a secure environment for instant communication amongst HA colleagues.

HA has embraced HR App, with the registration rate exceeding 76%. This fantastic response has inspired the development team to continue to develop new modules to transform the way the HA reaches, engages and connects our staff. It is the solid foundation to further enhance our workplace digitally.

In the family of HA, Human Resources professionals were impressed as a desk-bound administrative workers until the birth of unexpected mobile solution – the HR App. It is the first mobile solution which is designed successfully with more than 70,000 staff registered. Supporting staff members with limited access to email communication in particular consider the HR App an effective and relevant to them by drawing them closer to the organization. 

The HR App also helps transform the working mode of HR professionals from policy administrators to technology explorer in facilitating organization culture building. This is a critical step for HR to reposition as staff advocate for a caring organization by bridging values among our staff.

Hospital Authority HR will continue its modernization and digital journey. Staff members have high expectation on HR to go beyond the current scope of HR App to include other core operation functions, such as procurement approval, dissemination of important messages at critical time points e.g. duty and transport arrangement during inclement weather or other crisis, teleconferencing etc. Finally, a word of caution - mobile solution is only an mean to our ultimate goal i.e. Bridging between YOU and ME. HAHR would hold on to this principle for any future further enhancement on HR App. 

 

Abstract ID :
HAC1407
Submission Type
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