Support Operations are one of the critical functions in hospital operations. At the new 1800-bed Woodlands Health Campus (WHC) in Singapore, support operations were identified as a key area for innovation.
A coherent strategy was developed in tandem with clinical services planning to provide efficient, scalable and sustainable support to 24/7 hospital operations while achieving an space-lite & resource-lite operating model. The Support Operations strategy included:
- Integration of spaces, e.g. logistics hub
- Harmonization of processes, e.g. shared network resources
- Operations model innovations through appropriate technology adoptions
- Digital supply chain
3D Simulation tools were applied in the logistics operations planning, to inform the planning on vertical and horizontal transportation systems and logistics systems, and optimize the delivery sequence and schedules. A last-mile delivery model leveraging on robotics technology was developed, with trials conducted in real-life operation settings. Smart inventory management and sensor-based trigger for on-demand and Just-in-time service were other examples of the innovations.
Co-location with:
