** This session will be conducted in Cantonese

Session Abstract

"What Matters to you" is a simple, yet a profound concept that is key to creating understanding and engagements between healthcare professionals (HCP) and patients and their family members, a deeper understanding of what matters to both parties, and is the foundation of developing genuine partnerships for co-creating better healthcare. 

It is the intention and the wish of healthcare professionals (HCP) to provide good patient care. It is the need and the wish of the patient to receive good patient care. 

A key element of good patient care is a good and harmonious HCP-Patient relation. However, with the current situation of the public healthcare system - the tremendous workload with inadequate resource and workforce to cope with the demand on the provision of service, inevitably, HCP-patient relationship is challenging, if not at times, strained and difficult. 

In this session, we will explore "what matters" most in good HCP-Patient relation to both parties - the patient and our staff. What are the key elements, barriers, what can be done, and what each party would like the party to know of or to do? 

We have conducted six focus group meeting with patients and healthcare professionals to explore the above topics. At the session, we will present the findings for further discussion and voting by the attendees - on the key elements in good HCP-Patient relations. We will also explore ways forward. 

There will also be an interactive drama by HCP and patient on some challenging healthcare scenarios. 

This will be an interactive session (in Chinese) with participation by HCP and patients.

M5 What Matters to Patients and Staff in Good Healthcare Professional-patient Relations?

M5.1 "What Matters" - A Concept and Movement in Healthcare 

M5.2 Interactive Drama

M5.3 Sharing of the Findings on the "What Matters" from the Patient and Staff Focus Groups and Voting by Attendees