HA Go, Get Set Go

Innovating for better care via a common mobile patient app platform to is one of the key strategies in the Hospital Authority (HA) in enhancing patient experience and health outcome. To empower patients in improving their own health, a common patient app platform (HA Go) is built in 2019 so that patients can easily and safely access HA services with unified user experience. It interfaces with the hospital Clinical Management System and connects patients with healthcare professionals whilst they are at home. HA Go will undergo a trial period and make available to selected patients from July 2019 aiming to identify acceptance of HA Go users, impact to operation and the system/app performance. The app will then be put on public app stores in Q4, 2019 and invite HA patients for its Phase 1 implementation. Services which are essential for patients to manage their own health and health service affairs, such as appointment booking and enquiry, medication, rehabilitation, and payment settlement, will be included in the initial phase. It is anticipated that more mini-apps will be developed to assist patients to stay active in the community while healthcare professionals to devote their resources to take care of patients who are in need. HA Go marks an important step for HA to modernize her healthcare service via technology innovation.