Authors (including presenting author) :
SUEN JJS, TSANG MYS, WOUN BYS, CHEUNG CCY, MAN JFK, SO HY
Affiliation :
Quality & Safety Division, New Territories East Cluster
Introduction :
The risk registry process has been in place in NTEC since 2006. Departments compile their local risk register which were consolidated to generate the hospital and cluster top risks. The process aims to develop a comprehensive risk profile to guide risk management and quality improvement.
Objectives :
To increase staff engagement and understanding of the risk registry process
Methodology :
Online training modules were developed, a sharing session was held, and interactive workshops were conducted. During the workshops there were group exercises in which participants compiled the risk register of a virtual department using data provided. Participants were asked to complete an evaluation form at the end of each session
Result & Outcome :
254 staff attended the sharing session. 70% responded to the questionnaire, of which 99% found the session useful. 3 questions were asked to test participants’ knowledge on risk registry. The proportion that answered correctly before and after the lectures were 93 versus 95%, 66 versus 72% and 50 versus 85% respectively. The 1st interactive workshop was attended by 39 participants, and the 2nd by 25 participants. 95% and 92% of the participants completed the evaluation, all of whom considered the workshops very useful. The content of the 2nd workshop had been refined based on participants’ feedback on the 1st workshop. The value of their suggestions was reflected in the improved evaluation result : Comparing the 1st and the 2nd workshops, 95-97% versus 100% respondents considered the group exercises well-organized; 87% versus 96% would change their practice; and 49 versus 100% felt that the workshop helped them generate the risk register more effectively. The most highly-rated components of the training program were the group exercises where participants could gain hands-on experience in compiling a risk register. Staff engagement has improved as evidenced by the overwhelmingly positive response to the training sessions. The 2nd workshop was in fact conducted due to staff requests after the 1st workshop, and a 3rd smaller-scale workshop was subsequently conducted upon further requests. Some participants volunteered to be facilitators in later workshops to help engage other colleagues.
Co-location with:
